Natural Floor Cleaner (500ml)

• Eligibility for Returns:
  Returns are accepted if the product is damaged, incorrect, or unused in original packaging within 30 days. Opened or used items can only be returned if faulty or damaged.

• How to Request a Return:
  Email purvona@gmail.com with your order number, issue description, and photos (if needed). You’ll receive return authorisation within 2-3 business days.

• Refunds:
  Approved refunds are processed within 7-10 business days. Refunds cover product costs only; shipping fees are non-refundable unless the item is faulty or incorrect.

• Exchanges:
  Defective, damaged, or incorrect items can be exchanged within 7 days.

• Non-Refundable Situations:
  Returns are not accepted for used/opened items, items returned after 30 days, or those without prior authorisation.

• Damaged or Incorrect Items:
  Report damaged/incorrect items within 7 days. A replacement or refund will be provided.

• Return Shipping Costs:
  We cover return shipping for faulty or incorrect items. For other returns, shipping costs are the customer’s responsibility.

• Cancellations:
  Orders can be cancelled within 24 hours by contacting purvona@gmail.com. Once dispatched, cancellations are not possible.

At Purvona, we aim to deliver your eco-friendly products promptly and reliably. Our shipping policies are designed to be transparent and straightforward, ensuring a seamless shopping experience.

UK Shipping

• Standard Shipping: Shipping costs are calculated at checkout based on your order total and delivery location.
• Delivery Times: Orders are typically delivered within 3–5 business days from the date of dispatch.
• Free Shipping: We offer free standard shipping for orders over £40 within the UK.

International Shipping

• For shipping outside the UK, please contact us directly at info@purvona.com to confirm shipping costs and estimated delivery times.
• International shipping costs and times vary based on location and the size of your order.
• Please note that international orders may be subject to additional customs fees, duties, or taxes, which are the responsibility of the customer.

Processing Time

• Orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Order Tracking

• Once your order has shipped, you will receive an email with tracking details to follow the progress of your delivery.

Returns & Refunds
For information on returns and refunds, please refer to our Returns Policy.

 

Questions or Concerns?
If you have any questions about your order or shipping options, feel free to contact us at info@purvona.com or through our Contact Us page.