Delivery, Returns & Refunds

Delivery Charges & Shipping Locations

• Seamless Shipping with ShipStation: Purvona partners with ShipStation to ensure reliable delivery. Shipping and delivery costs are conveniently calculated at checkout for UK mainland orders.

• Non-Mainland and Overseas Shipping: For locations outside the UK mainland, shipping charges must be calculated separately. Overseas customers should contact Purvona directly for a detailed breakdown of delivery costs.

• Shipping Policy: 

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​Eligibility for Returns

You can request a return if:

• The product is damaged or faulty upon delivery.

• The wrong product has been shipped.

• The product is unused, in its original packaging, and returned within 30 days of purchase.
   

Due to the nature of our products, we cannot accept returns of any opened or used items unless they are faulty or

damaged upon receipt.
 

How to Request a Return

To initiate a return:

• Email us at info@purvona.com with your order number, a description of the issue, and photos (if necessary).

• You will receive a return authorisation and further instructions within 2-3 business days.

• Return the item to the address provided once authorisation is received.
   

Refunds

Once we receive and inspect the returned item, we will notify you via email. If the return is approved:

• A refund will be issued to your original payment method within 7-10 business days.

• If a refund cannot be processed (e.g., for a damaged or used item returned without authorisation), we will notify you.

 

​​Please note that the refund covers only the product cost. Any shipping fees are non-refundable unless the item is faulty or incorrect.
 

Exchanges

We are happy to exchange items if they are defective, damaged, or incorrect. Please contact us within 7 days of receipt to arrange an exchange.

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Non-Refundable Situations

Returns will not be accepted if:

• The product has been used or opened.

• It has been more than 30 days since your purchase.

• Items are returned without prior authorisation.

• Items show signs of misuse or neglect after delivery.

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Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 7 days of delivery. We may ask for photographic evidence to expedite the process. We will send you a replacement free of charge or offer a refund in such cases.

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Return Shipping Costs

• If the return is due to a fault on our part (e.g., a damaged or incorrect item), we will cover the return shipping costs.

• If you are returning the item for other reasons (e.g., change of mind), you will be responsible for the return shipping costs.

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Cancellations

If you wish to cancel an order, please get in touch with us at info@purvona.com within 24 hours of placing your order. Once the order has been dispatched, we can no longer cancel it.

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We take great pride in our eco-friendly product line and aim to provide an excellent customer experience. This policy allows us to remain sustainable and minimise waste, ensuring that we protect our environment while delivering high-quality products to our valued customers.

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If you have any questions or concerns, feel free to contact our team. We are here to help!